Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Effective Date: 21-08-2025
Last Updated: 21-08-2025
Welcome to GlowUp. These Terms of Service (“Terms,” “Agreement”) govern your use of our website, products, and services. By accessing or purchasing from GlowUp, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.
1. About Us
GlowUp is a sole proprietorship engaged in the sale of beauty and skincare products via an e-commerce platform. We serve both retail and wholesale customers within Bangladesh.
2. Eligibility
- GlowUp’s website and services are available to customers who are 18 years or older.
- Customers under the age of 18 may use our services only with the supervision and consent of a parent or legal guardian.
3. Account Registration
- Customers may place orders as guests or by creating a GlowUp account.
- Account creation requires accurate and up-to-date personal details.
- You are responsible for maintaining the confidentiality of your login credentials.
- Social login options (e.g., Google, Facebook) may be used to access your account securely.
4. Orders & Payments
- All orders placed through our website are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for reasons including stock unavailability, payment verification issues, or suspicious activity.
- Accepted payment methods include:
- Cash on Delivery (COD)
- Mobile Banking (e.g., bKash, Nagad, Rocket)
- Bank Transfer
- Prices listed on the website are in Bangladeshi Taka (BDT) and are subject to change without notice.
5. Shipping & Delivery
- GlowUp currently delivers orders only within Bangladesh.
- Delivery times provided are estimates and not guaranteed. Delays may occur due to courier issues, weather conditions, or other unforeseen factors.
- Ownership and risk of loss pass to the customer once the order is handed over to the delivery service.
6. Returns & Refunds
Our Refund & Return Policy governs the process for returns, exchanges, and refunds. Please review the full policy on our dedicated page: [Refund & Return Policy].
7. User Conduct
By using GlowUp, you agree not to:
- Engage in fraudulent transactions.
- Misuse our website for illegal or unauthorized purposes.
- Attempt to gain unauthorized access to GlowUp’s systems or user accounts.
- Interfere with website functionality, security, or performance.
8. Intellectual Property
- All content on the GlowUp website—including product descriptions, images, logos, branding, and design elements—is the property of GlowUp.
- You may not copy, reproduce, distribute, or use our intellectual property without prior written consent.
- Unauthorized use of GlowUp’s content may result in legal action.
9. Product Disclaimer
- GlowUp products are for cosmetic and beauty purposes only.
- We do not provide medical advice, diagnosis, or treatment.
- Individual results may vary depending on skin type, usage, and other factors.
- GlowUp is not responsible for any allergic reactions, side effects, or misuse of products. Customers are encouraged to perform patch tests and consult professionals if needed.
10. Limitation of Liability
- GlowUp is not liable for indirect, incidental, or consequential damages arising from product use or website access.
- Our maximum liability is limited to the purchase price of the product in question.
11. Termination of Service
GlowUp reserves the right to suspend or terminate user accounts or restrict access to our services if these Terms are violated or if fraudulent or harmful activity is suspected.
12. Governing Law
These Terms shall be governed and interpreted under the laws of the People’s Republic of Bangladesh. Any disputes will be subject to the exclusive jurisdiction of the courts of Bangladesh.
13. Updates to Terms
GlowUp may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes indicates your acceptance of the updated Terms.
14. Contact Us
For questions regarding these Terms of Service, please reach out to us at:
📧 contact@glowup.com.bd
📩 Or use our Contact Form on the GlowUp website.
