Effective Date: 21-08-2025
Last Updated: 21-08-2025
GlowUp (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and products. By accessing or using GlowUp, you agree to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information to provide you with a seamless shopping experience. This includes:
- Personal Information: Name, email address, phone number, shipping/billing address, payment details, and account login credentials.
- Transaction Information: Order history, payment confirmations, refunds/returns, and delivery details.
- Technical Data: IP address, browser type, device information, and operating system.
- Cookies & Tracking: Data collected through cookies, pixels, and analytics tools (such as Google Analytics and Facebook Pixel) to improve functionality and personalize your shopping experience.
2. How We Use Your Information
Your data is used for:
- Processing and fulfilling orders, including payment verification and delivery.
- Communicating order updates, promotions, and customer support.
- Improving our website, services, and product offerings.
- Personalizing marketing campaigns and product recommendations.
- Preventing fraud, unauthorized transactions, and maintaining platform security.
- Complying with legal obligations and resolving disputes.
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data under limited circumstances:
- Courier & Logistics Partners: To ensure successful product delivery.
- Payment Gateways: To process secure online transactions.
- Marketing Platforms: For email campaigns, social media ads, and remarketing.
- Legal Authorities: If required by law or to protect our rights and customers.
We share only the minimum necessary information to complete these services.
4. International Data Transfers
To provide better website performance, analytics, and secure data storage, some of your information may be transferred and processed outside Bangladesh. We ensure that such transfers comply with applicable data protection standards.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
6. Data Security
Your privacy is important to us. We implement industry-standard safeguards, including:
- SSL (Secure Socket Layer) encryption for data transmission.
- Secure payment gateways to protect financial transactions.
- Restricted access to personal information within our team.
- Regular monitoring for security vulnerabilities.
While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
GlowUp uses cookies, pixels, and analytics tools to:
- Remember your preferences and shopping cart items.
- Analyze website traffic and usage patterns.
- Deliver relevant advertisements and promotions.
You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.
8. Children’s Privacy
GlowUp services are available to customers under the supervision of a parent or legal guardian if they are under the age of 18. We do not knowingly collect personal information from children without consent. If we become aware of such data collection, we will delete it immediately.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your data.
- Opt-out of marketing communications at any time.
- Withdraw consent for data processing where applicable.
To exercise these rights, please contact us at contact@glowup.com.bd.
10. Policy Updates
GlowUp may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website and services after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests related to your privacy, please contact us:
Email: contact@glowup.com.bd
Or use our Contact Form on the GlowUp website.
