Effective Date: 21-08-2025
Last Updated: 21-08-2025
At GlowUp, customer satisfaction is important to us. However, due to the nature of beauty and skincare products, we maintain a strict refund and return policy to ensure product safety, hygiene, and fairness. Please read carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted only for unopened and unused items that meet the following conditions:
- The product must be in its original packaging.
- The product must be unopened, unused, and undamaged.
- Proof of purchase (order confirmation or invoice) must be provided.
- Return requests must be made within 3 days of delivery.
2. Non-Returnable & Non-Refundable Situations
We do not accept returns or issue refunds in the following cases:
- Products that have been opened, used, or tampered with.
- Products that are damaged after delivery due to customer mishandling.
- Returns requested due to a change of mind or personal preference.
- Certain wholesale or bulk purchases (see Section 6).
3. Damaged, Defective, or Wrong Items
If you receive a defective, damaged, or incorrect product:
- You must provide photo and video evidence of the issue.
- An unboxing video is mandatory to validate claims of damage or incorrect delivery.
- Once verified, GlowUp will either:
- Send a replacement product, or
- Issue a refund using the original payment method (or another suitable method at our discretion).
- In such cases, GlowUp will cover the return shipping costs.
4. Return Shipping Costs
- If the return is due to GlowUp’s error (wrong item, damaged item, defective product), we will cover all return shipping costs.
- If the return is due to customer error (e.g., wrong product ordered, address error), the customer is responsible for the return shipping.
5. Refund Method
- Approved refunds will generally be processed via the original payment method (Cash on Delivery, Mobile Banking, or Bank Transfer).
- In some cases, GlowUp may issue refunds through an alternative method or offer store credit.
- Refunds may take up to 7–14 business days to process after approval.
- Customers may also request an exchange for eligible unopened and undamaged items.
6. Wholesale Orders
- Wholesale purchases are generally non-returnable and non-refundable.
- Exceptions may apply only if agreed upon with the wholesale customer before purchase (documented in writing).
7. How to Initiate a Return
To request a return or refund:
- Email us at contact@glowup.com.bd within 3 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Attach photos and/or an unboxing video clearly showing the issue.
- Wait for our confirmation and return instructions before sending the item.
Returns sent without prior approval will not be accepted.
8. Important Notes
- Refunds will only be issued once returned products have been inspected and approved by our team.
- GlowUp reserves the right to deny any return or refund request that does not meet the above conditions.
- Our policy is designed to protect customers and ensure product safety and authenticity.
9. Contact Us
For return and refund-related questions, please contact us:
contact@glowup.com.bd
Or use our Contact Form on the GlowUp website.
